Privacy Policy

App {{APP_NAME}} (Central Control – Events Booking)
Effective Date: {{EFFECTIVE_DATE}} | Last Updated: {{LAST_UPDATED}}

This Privacy Policy explains how {{COMPANY_NAME}} (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use the {{APP_NAME}} mobile application and related services (the “Service”).

1) Information We Collect

Depending on how you use the Service, we may collect:

Account Information: name, email, phone number, password (stored securely).
Booking & Ticketing Data: event selections, booking history, ticket IDs/QR codes, attendance status.
Payment Information: we do not store full card details. Payments are processed by third-party payment providers. We may receive transaction references, status (success/failed), and partial metadata (e.g., last 4 digits, if provided by the gateway).
Device & Usage Data: device type, OS version, app version, crash logs, diagnostics, IP address (where applicable).
Communications: messages you send to support, feedback, and responses.
Notifications: push notification tokens (e.g., FCM/APNs) to deliver booking updates and reminders.
Optional Data You Provide: profile photo or additional details if you choose to add them.

2) How We Use Your Information

To create and manage your account and authenticate you.
To process event bookings, issue tickets/QR codes, and manage check-in/attendance.
To send important updates: confirmations, changes, cancellations, reminders, and support messages.
To improve performance, fix bugs, and enhance user experience.
To prevent fraud, abuse, and unauthorized access.
To comply with legal obligations and enforce our Terms.

3) Legal Basis (Where Applicable)

We process your data based on one or more of the following:

Contract: providing the Service (bookings, tickets, support).
Legitimate Interests: security, fraud prevention, service improvement.
Consent: for optional features like marketing notifications where required.
Legal Obligation: compliance with applicable laws.

4) Sharing Your Information

We may share information only as needed to provide the Service:

Event Organizers/Venues: to validate tickets, manage attendance, and support the event.
Payment Providers: to process payments and handle refunds (if applicable).
Service Providers: hosting, analytics, crash reporting, customer support tools (bound by confidentiality).
Legal/Safety: if required by law, court order, or to protect rights, safety, and security.

We do not sell your personal information.

5) Data Retention

We keep your information only as long as needed for bookings, customer support, legal compliance, and legitimate business purposes. You may request deletion (see “Your Rights”).

6) Security

We use reasonable administrative, technical, and physical safeguards (e.g., encryption in transit, access controls). However, no method of transmission or storage is 100% secure.

7) Children’s Privacy

The Service is not intended for children under {{MIN_AGE}}. We do not knowingly collect data from children. If you believe a child has provided personal data, contact us to remove it.

8) Your Rights & Choices

Access, update, or correct your account information.
Request deletion of your account/data (subject to legal retention requirements).
Opt-out of marketing communications (if offered), while still receiving service messages.

9) International Transfers

Your data may be processed in countries other than your own depending on our service providers. We take steps to protect data in line with this Policy.

10) Third-Party Links

The Service may contain links to third-party websites/services (e.g., payment providers). Their privacy practices are governed by their own policies.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and may notify you in-app when changes are significant.

12) Contact Us

If you have questions or requests regarding privacy, contact:
{{COMPANY_NAME}}
Email: {{SUPPORT_EMAIL}}
Address: {{COMPANY_ADDRESS}}
Phone (optional): {{SUPPORT_PHONE}}